We’re pleased to inform you that the issues reported on Friday have been resolved and are now functioning as expected. Our team worked diligently to address each problem, ensuring everything is back to normal. Below is a summary of the resolved issues:
-Subscription Appointments: Dates/due dates no longer revert to 1969. -Service Plans: You can now successfully add them to the Customer Card. -Document Uploads & Notifications: The "Failed to Upload" and "PDF Failed to Load" errors have been fixed.
The Customer Portal: The reCAPTCHA validation error (Merchant: Element) is still under investigation.
As for the Mobile Appointments issue, a workaround is available. Please contact support@fieldroutes.com for assistance or if you are encountering any further problems. A fix for this issue has been identified and is currently in progress.
Posted Feb 04, 2025 - 19:11 UTC
Update
We want to provide you with an update on the system issues previously reported:
Resolved or Near Resolution: -Document Uploads & Notifications: “Failed to Upload” error & Service Notifications not opening (“PDF Failed to Load” error): Our infrastructure team applied a fix. This issue should now be resolved.
-Customer Portal - reCAPTCHA Validation Error (Merchant: Element): A fix is scheduled for Monday night.
Still Under Investigation: -Subscription Appointments: Dates/due dates reverting to 1969
-Service Plans: Unable to add to Customer Card
Regarding the Mobile Appointments issue, we found it to be highly unlikely. A workaround is available, but if you encounter it, please contact Support. A fix has been identified and is currently in progress.
If you are still experiencing any of these issues, please contact us at: support@fieldroutes.com for assistance.
We will continue to provide updates and share a timeline as we make progress. You can also check our Status Update Page for more information.
We appreciate your patience and understanding as we work to resolve these matters.
Thank you,The FieldRoutes Team
Posted Jan 31, 2025 - 23:19 UTC
Investigating
We are currently aware of multiple issues and actively working to resolve them as quickly as possible. The following is a list of issues currently being investigated on high priority. If you are experiencing any of the following please email support@fieldroutes.com
-Subscription appointment dates/due dates set back to 1969 -Unable to add Service Plans to Customer Card -Error when uploading documents (Failed to Upload file error) & Service Notifications Not Opening (PDF Failed to Load) -Customer Portal reCaptcha validation error (merchant: Element)
Posted Jan 31, 2025 - 19:23 UTC
This incident affected: FieldRoutes (FieldRoutes Web) and Mobile (FieldRoutes Mobile).