This incident has been confirmed as resolved. Please reach out to Support if you have any additional questions: support@fieldroutes.com
Posted Jul 17, 2025 - 21:10 UTC
Monitoring
FieldRoutes Payments functionality has been restored. We are implementing further changes and will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues.
Posted Jul 17, 2025 - 17:51 UTC
Identified
UPDATE: We’re continuing to investigate the issue affecting FieldRoutes Payments. We have identified a service disruption with our payments provider. We appreciate your patience while our team works to implement a fix.
Next Update: 2pm CST
Posted Jul 17, 2025 - 17:02 UTC
Update
Our team is continuing to investigate the root cause of the issue with urgency.
Next Update: 12pm CST
Posted Jul 17, 2025 - 15:13 UTC
Investigating
We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.