Our third-party implemented a fix earlier this week to resolve route optimization latency issues. Our team has confirmed this issue is resolved, and we have been actively monitoring route optimization functionality throughout the week.
If you encounter any further issues, please reach out to Support at: support@fieldroutes.com
Posted Jul 31, 2025 - 16:47 UTC
Identified
Our third party has identified the issue in their system that is affecting route optimization performance for FieldRoutes users. Our team is working with the third party to establish a timeline for resolution and we will provide additional updates once we have more definitive information on the resolution.
Posted Jul 24, 2025 - 13:14 UTC
Investigating
Some clients may be experiencing issues where route optimization is slow and or delayed in completing processes. Our team is actively investigating the issue and working to restore functionality as quickly as possible.
If you have questions regarding this issue, please email Support at: support@fieldroutes.com, and we will continue to post updates here as they become available. We apologize for the inconvenience and appreciate your patience as we work on resolving this.
Posted Jul 23, 2025 - 15:59 UTC
This incident affected: FieldRoutes (Optimization).